Terms & Conditions (Including Privacy Notice)

Effective Date: Jan 1, 2014
Last Updated: Dec 23, 2025

These Terms & Conditions (this “Agreement”) govern your access to and use of HalehBanani.com, 5PillarsofMarriage.com, and their subdomains and affiliated pages (collectively, the “Site”), and any sessions, services, products, programs, memberships, downloads, communities, scheduling, billing, messaging, video, and payment tools offered through them (collectively, the “Services”).

BY ACCESSING OR USING THE SITE OR SERVICES, OR BY CLICKING A BUTTON/BOX INDICATING AGREEMENT, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THIS AGREEMENT. If you do not agree, do not use the Site or Services.

1) Definitions

“Company,” “we,” “us,” “our” means Pillars Psychology LLC and its affiliated companies and the shareholders, directors, officers, employees, consultants, contractors, subcontractors, agents, advisors, assignees, and successors of the foregoing.
“You,” “your,” “User,” “Client” means any person who accesses or uses the Site or Services.
“Provider(s)” means Haleh Banani and/or authorized team members delivering Services.
“Content” means all materials made available on or through the Site/Services (including curriculum, text, audio, video, downloads, templates, graphics, designs, logos, and recordings).

2) Scope and Nature of Services; No Emergency Services; Texas Title Disclosure

2.1 Scope

The Services may include faith-based pastoral counseling and guidance, marriage and family support, coaching, psychoeducation, courses, lectures, workshops, memberships, and related educational content delivered by Providers.

Services are educational, pastoral, and coaching in nature and are not a substitute for medical care, diagnosis, or treatment.

2.2 No emergency or crisis services

The Site and Services are not designed for emergencies. If you are in immediate danger, considering self-harm, may harm others, or have a medical/mental health emergency, call 911 (in the U.S.) or go to the nearest emergency room.

2.3 Texas title/practice disclosure (marriage & family therapy titles)

Unless explicitly stated otherwise in writing for a particular Provider and service, Services are provided in a faith-based pastoral/educational capacity. We do not represent Services as Texas-licensed marriage and family therapy, and we do not use LMFT titles (or any title implying LMFT licensure) in a manner that implies licensure where not held.
Texas references: pastoral/religious practitioner exemption and related authorized practice concepts (Texas Occ. Code §502.004; 22 TAC §882.24). Titles implying LMFT licensure restricted (Texas Occ. Code §502.251).

2.4 No guarantee

Results vary. We do not guarantee outcomes.

2.5 Insurance and reimbursement statements (not a claim form)

We do not bill insurance and do not submit claims. If we provide a client reimbursement statement/receipt, it is provided for client submission purposes only and is not a claim form; reimbursement is plan-specific and not guaranteed.
Unless expressly stated in writing, no diagnosis is assigned and no CPT/HCPCS psychotherapy codes are provided. Any NPI/taxonomy included is for provider identification only and does not indicate insurance participation or guarantee reimbursement.

3) Booking, Cancellation, No-Shows, and Fees (Private Sessions)

Your session time is reserved just for you. If you need to cancel or reschedule, please give at least 24 hours’ notice so we can offer the time to someone else.

Late cancellation (<24 hours): $50
No-shows or same-day cancellations: $100

Payment is due by the stated due date. You authorize us to charge the payment method on file for session fees and applicable late-cancellation/no-show fees.

4) Court / Legal Documentation Policy

To protect the integrity and boundaries of these Services, Providers do not agree to:

testify in court,
provide expert opinions for litigation,
prepare legal documentation for custody/divorce/court proceedings, or
release records except as required by law or pursuant to valid legal process.

If you are involved in legal proceedings, you should consult a licensed attorney for legal advice.

5) Limits of Confidentiality (Faith-Based Pastoral Counseling / Coaching / Psychoeducation)

We respect your right to confidentiality and will protect your information with reasonable care. Records and information shared during sessions will be treated as confidential, subject to the limits below.

These Services are not provided as HIPAA-covered healthcare services unless explicitly stated in writing.

5.1 Disclosures without your authorization (legal/safety limits)

We may disclose information without your written authorization when required or permitted by law, or when necessary to help protect you or others, including:

Medical or mental health emergencies.
Credible risk of serious harm to self (e.g., suicidal intent/plan or imminent risk).
Credible risk of serious harm to others (e.g., threats of violence).
Suspected child abuse or neglect (physical, sexual, emotional, or neglect).
Suspected abuse, neglect, or exploitation of an elderly person or an adult with a disability who cannot care for themselves properly.
A valid court order, subpoena, or other lawful process directing release of information or testimony.
Litigation or formal complaint initiated by you related to the Services, to the extent reasonably necessary to respond.

5.2 Minors

If a child participates in a session, parents/guardians will be informed if the child appears to be a danger to self or others, or where reporting obligations apply. Otherwise, the child’s confidentiality will be respected while allowing for periodic updates regarding progress, goals, and recommended parenting interventions.

5.3 Group programs and communities (important limitation)

For group programs, classes, or community spaces, we request that participants respect one another’s privacy; however, we cannot guarantee that other participants will maintain confidentiality. Do not share information in group/community settings that you would not want repeated outside the group.

6) Privacy Notice (Collected and Used Under This Agreement)

This section describes how we collect, use, and share information when you use the Site or Services. By using the Site or Services, you consent to the practices described below.

6.1 Information we collect

We may collect:

Information you provide: name, email, phone, billing address, session/program info you submit, and communications you send us.
Payment data: payments are processed through third-party processors; we typically receive confirmation and limited transaction details, not full card numbers.
Usage data: device/browser information, IP address, pages viewed, approximate location derived from IP, and similar analytics.
Scheduling/video/messaging data: appointment details and communications through scheduling/video/messaging tools used to access Services.

6.2 How we use information

We use information to:

Provide and administer Services (sessions, programs, memberships, communities)
Schedule, bill, and deliver receipts or reimbursement statements
Communicate with you about Services, support, and updates
Maintain safety and enforce policies
Improve the Site/Services (analytics, troubleshooting)
Comply with legal obligations

6.3 How we share information

We may share information with:

Service providers who help operate the Site/Services (hosting, analytics, email, scheduling, payment processing, video/messaging platforms)
Providers/team members involved in delivering Services on a need-to-know basis
Authorities or others when required/permitted by law under Section 5.1

We do not sell your personal information as that term is commonly used.

6.4 Cookies and analytics

We may use cookies and similar technologies for site functionality, analytics, and advertising measurement. You can control cookies through your browser settings; disabling cookies may affect site features.

6.5 Data security

We use reasonable administrative, technical, and physical safeguards, but no system is 100% secure. You are responsible for safeguarding your accounts, devices, and logins.

6.6 Communications and consent

You agree we may contact you via email, phone, and text regarding your account and Services. You may opt out of marketing messages; transactional/service messages may still be sent.

6.7 Children

The Site is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

7) Intellectual Property; Limited License

All Content is owned by the Company or its licensors and is protected by intellectual property laws.

We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Site and Content solely for your personal, non-commercial use. You may not reproduce, distribute, sell, resell, publish, or create derivative works. You may not use Content to train, fine-tune, or power an AI system for commercial purposes.

8) Account Access; No Sharing; Prohibited Conduct

Some Services require registration. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Account access is personal and may not be shared.

You agree not to:

Frame, mirror, scrape, or interfere with the Site or its security
Post or transmit unlawful, harassing, hateful, discriminatory, threatening, obscene, or privacy-invading content
Upload malware or attempt unauthorized access
Misrepresent affiliation with the Company or Providers
Record, rebroadcast, or redistribute private sessions or paid content without written permission
Violate applicable laws relating to privacy, email, and communications

9) Linking to the Site (Anti-Harassment / Anti-Hate Enforcement)

You may link to the Site provided the link is not misleading and does not imply sponsorship, affiliation, endorsement, or approval by us. You may not frame or mirror the Site.

You may not link to the Site, or use our name, marks, images, or Content in connection with a link, from any website or account that promotes or contains harassment, hate, discrimination, threats (including on the basis of religion), doxxing, stalking, defamatory content, or knowingly false statements about us, or that uses our Content to imply endorsement or affiliation.

We reserve the right to request removal of any link and/or references to our Sites, name, photos, or marks, and to take appropriate steps to protect our rights and safety, including reporting abuse to hosting platforms, registrars, and appropriate authorities.

10) Payments; Failed Payments; Chargebacks

You agree to pay all fees and charges associated with your account on a timely basis.

If a payment fails, we may suspend access to Services until payment is received. If you initiate a chargeback or payment dispute, we may pause access while the dispute is pending and may require alternative payment before restoring access.

11) Refund Policy (Digital Products, Memberships, Programs, Sessions)

11.1 Digital products, memberships, and education programs purchased directly from us

We will refund your purchase price if you submit a written refund request within 30 days of purchase, together with the reason for the request. If a physical product is involved, it must be returned in substantially the same condition as when purchased (if applicable).
If you receive a refund, access to digital materials may be revoked.

11.2 Third-party products

Some products or services referenced on our Site are sold by third parties or linked to third-party websites. We are not responsible for third-party refund policies.

11.3 Consulting/coaching/pastoral counseling services

Consulting, coaching, and advice services will not be refunded after the program/service has begun. A program/service is considered “begun” when the first session occurs or when access to program materials is provided, whichever happens first.

11.4 Unused sessions

Unused sessions are not refunded, but may be rescheduled for up to 6 months after the initial payment. All unused sessions expire 12 months after the initial payment.

11.5 Transferability

Unused sessions may be transferable only if the new client is ready and willing to actively participate and agrees to this Agreement, and only with our prior written approval.

12) Digital Products, Communities, and Recordings

(a) Digital delivery. Digital products and memberships may provide immediate access upon purchase. We may revoke access if a refund is issued, a chargeback is initiated, or account sharing is suspected.
(b) Community conduct. We may remove any user from any community space for harassment, hate, discrimination, threats, doxxing, or disruptive behavior, without refund where permitted by law.
(c) Recordings. We may record group trainings or educational events for operational and educational purposes. You may not record private sessions, group calls, or paid content without our prior written permission.

13) Third-Party Services and Links

The Site may contain links to third-party websites or services. We do not control and are not responsible for third-party content, policies, or transactions. Your use of third-party services is at your own risk and may be governed by their terms and privacy policies.

14) Errors, Changes, and Availability

We do not warrant that the Site or Services will be uninterrupted, error-free, or fully secure. We may change, suspend, or discontinue any part of the Site or Services at any time.

15) Unlawful Activity; Enforcement

We reserve the right to investigate complaints or reported violations of this Agreement and to take any action we deem appropriate, including reporting suspected unlawful activity to law enforcement, regulators, or other third parties, and disclosing information as permitted or required by law.

16) Disclaimer of Warranties

THE SITE, CONTENT, AND SERVICES ARE PROVIDED “AS IS,” “AS AVAILABLE,” WITH ALL FAULTS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALL WARRANTIES, EXPRESS OR IMPLIED, ARE DISCLAIMED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. NO ORAL OR WRITTEN INFORMATION OBTAINED FROM US SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS AGREEMENT.

17) Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SITE OR SERVICES SHALL NOT EXCEED THE GREATER OF (i) $100 OR (ii) THE AMOUNT YOU PAID TO US FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM.

18) Indemnification

You agree to indemnify, defend, and hold harmless the Company and its affiliates, owners, agents, officers, directors, employees, contractors, successors, assigns, and service providers from any liability, loss, claim, and expense (including reasonable attorneys’ fees) arising from your violation of this Agreement or misuse of the Site or Services.

19) Arbitration (JAMS) and Venue (Texas)

Any legal controversy or claim arising out of or relating to this Agreement or the Services—excluding legal action taken by us to collect fees or to obtain injunctive relief relating to Site operations or intellectual property—shall be resolved by binding arbitration in accordance with the commercial arbitration rules of JAMS. Arbitration shall be conducted on an individual basis and not consolidated with claims of others.

The arbitration shall be conducted in Texas (Dallas–Fort Worth area), and judgment on the award may be entered in any court with jurisdiction. Either party may seek interim or preliminary relief from a court of competent jurisdiction in Texas to protect rights or property pending completion of arbitration. Each party shall bear one-half of arbitration fees and costs through JAMS, subject to applicable law and arbitrator authority.

20) Miscellaneous

This Agreement shall be treated as executed and performed in Texas and governed by Texas law (without regard to conflict-of-law principles). Any cause of action by you must be instituted within one (1) year after it arose or be forever waived and barred.

We may assign this Agreement in connection with an acquisition, sale, or merger. If any provision is held illegal, invalid, or unenforceable, it shall be enforced to the maximum extent permissible and the remaining provisions shall remain in effect. Where possible, an illegal/invalid/unenforceable provision will be replaced with a legal, valid, and enforceable provision similar in intent. Our failure to enforce any provision is not a waiver. Headings are for convenience only. Clauses regarding limitation of liability and indemnification survive termination or expiration.

21) Termination

We may terminate or suspend your access to the Site or Services, and remove or discard content you posted, for any reason, including lack of use, violation of this Agreement, suspected account sharing, or if we believe you acted inconsistently with the letter or spirit of this Agreement. Termination may occur without prior notice. We are not liable to you or any third party for termination of access.

22) Texas Disclosure (Sessions)

Pastoral counseling (Texas Occ. Code §502.004; 22 TAC §882.24). Not an LMFT; no LMFT titles implied (Texas Occ. Code §502.251).

23) Contact / Notices

Phone (business): (469) 342-3499
Secure Message / Contact Form: Contact Form

In-Person Session Location (if applicable):
700 Central Expy S, Ste 400
Allen, TX 75013

Mailing Address for Legal Notices / DMCA (if you keep legacy address on file):
Pillars Psychology LLC
Attn: Legal Dept
1333 W. McDermott, Suite 150
Allen, TX 75013

24) Copyright / DMCA Notice

If you believe your copyrighted work has been copied in a way that constitutes infringement, please send a notice containing:
(a) your physical or electronic signature;
(b) identification of the copyrighted work;
(c) identification of the allegedly infringing material and its location on the Site;
(d) your address, telephone number, and email;
(e) a statement of good faith belief the use is not authorized; and
(f) a statement, under penalty of perjury, that the notice is accurate and you are the owner or authorized to act for the owner.

Send notices to our designated agent at:
Email: [email protected]
Mail: (see “Mailing Address for Legal Notices / DMCA” in Section 23)

Booking/Cancellation Policy Reminder: Late cancellation (<24 hours): $50. No-shows/same-day cancellations: $100. Payment due by stated due date.